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Welcome to Woolgoolga Retirement Village

Welcome to the Woolgoolga and District Retirement Village website.

The vision of the Woolgoolga and District Retirement Village is that Senior Citizens in our community will have access to high quality, affordable, relevant and flexible aged care services and activities.

The Village provides:

  • Independent Living accommodation in a range of villa style homes and units;
  • Ageing in Place services in the Aged Care Centre; and,
  • Respite services in the Aged Care Centre.

Our aim is to provide the highest standard of aged care services to the Senior Members of our community, designed to promote and protect their dignity, health, happiness and participation in the community, regardless of race, culture or religion.

Please browse through our website to gain a better understanding of the Village, its purpose and the services we offer.

 COVID 19 (Coronavirus) PREPAREDNESS AS AT 20 MARCH 2020

IMPORTANT INFORMATION WOOLGOOLGA AGED CARE CENTRE IN LOCKDOWN

Further to recent communication regarding COVID-19 (coronavirus) we continue to monitor the developing situation to ensure the appropriate precautionary measures are put into place at Woolgoolga & District Retirement Village Ltd incorporating Woolgoolga Aged Care Centre.

Our commitment to our resident's remains our priority, and in order to protect their health and wellbeing from the increasing threat of COVID-19, we have made the difficult decision to restrict all access to Woolgoolga Aged Care Centre from 18 March 2020. Restricted access includes all family, friends and third-party providers, unless they are providing critical services to residents or the center. Third party providers will be subject to increased screening and will be required to be suitably protected.

Please be aware that this is not a decision that we have made easily. We've taken a number of factors into account in making this decision including: COVID-19 infection rates; the nature of our business; our ability to ensure COVID-19 is not being brought in despite our best efforts; and that the elderly are the most vulnerable group to COVID-19. It is our duty to protect them.

These changes are in line with measures we would put in place if we had an influenza or gastro outbreak. Other aged care providers in Australia have already implemented such practices to try to protect their residents as best they can from COVID-19. We strongly believe it is the right thing to do in these extraordinary circumstances.

We recognise how important it is to stay connected and talk to family and friends, and therefore we will be ensuring extra resources to maintain social connection by investing in additional video technology, such as Facetime and Facebook Messenger, so you can connect with your loves ones via a video with the assistance of staff. 

These new restrictions will be in place for at least the next month, and then we will review the situation to determine whether they need to continue. However, this may need to be extended, if the threat to our residents remains high and infections across the country increase.

Woolgoolga & District Retirement Village has informed the Department of Health and other relevant regulatory bodies about this action and we thank you for your understanding and support in these challenging times.

We will continue to keep residents, families and representatives updated regularly on the visitation policy and will inform you should these restrictions change.

We will also ensure on a regular basis, that nominated representatives are kept fully informed about the condition of their loved ones during this time. We know that this will cause you some worry and stress and we apologise for that, we will do everything we can to keep you informed about your loved ones. Where necessary we will ensure that measures are in place, on a case by case basis, if a resident's health condition seriously declines during this lockdown period to allow a family member to be present and with the resident, subject to additional screening etc.

We will also be using this webpage to advise up-to-date information on the evolving situation.

Our resident's health remains our priority and we will continue to ensure their needs are fully supported through this change. If you have any immediate questions or would like to talk about these arrangements, please contact me on 02 6654 0022 or email me on admin@woolgoolgaretirement.org.au.

VIDEO CONTACT UPDATE:

Currently our video technology is being set up. IPADS have been purchased which will enable family members and persons responsible to video conference with their loved ones. The two means of communication will be by Facetime or Facebook Messenger. Individual details will be supplied to relevant persons on either Monday or Tuesday of next week with the times that you can call your loved one and the relevant call in addresses and details so you can add the relevant contacts to your Facetime App or Facebook Messenger App to allow the calls to take place. We are sorry for the delay in being able to accomplish this by the close of business today as was expected due to excessive workload of staff caused by the lockdown of the village, we thank you in advance of your patience with this as we do all we can to get you back in contact with your loved ones as soon as we can.

Yours sincerely

Sasha Andrews
Chief Executive Officer