Welcome to Woolgoolga Retirement Village

Welcome to the Woolgoolga and District Retirement Village website.

The vision of Woolgoolga and District Retirement Village is that we provide high quality, adaptive, relevant and flexible housing, services and activities for our clients to support and guide them through the ageing process

The Village provides:

  • Independent Living accommodation in a range of villa style homes and units;
  • Ageing in Place services in the Aged Care Centre; and,
  • Respite services in the Aged Care Centre.

Our aim is to provide high quality, flexible, adaptive housing and aged care service to our clients. Our services are designed to promote our clients dignity, health, happiness and participation in the community regardless of race, culture or religion.

Please browse through our website to gain a better understanding of the Village, its purpose and the services we offer.

 COVID 19 (Coronavirus) UPDATE AS AT 11 OCTOBER 2021


Further to our recent communications regarding COVID-19 (Coronavirus) we continue to monitor the developing situation to ensure the appropriate precautionary measures are in place at Woolgoolga & District Retirement Village Ltd incorporating Woolgoolga Aged Care Centre. 

Late yesterday we were provided with the NSW Public Health (COVID-19 Aged Care Facilities) Amendment Order 2021.  Under this Public Health Order, from 11 October 2021, two visitors per day aged 12 years and over will be permitted to visit a resident in an aged care facility if they are fully vaccinated and their second dose was received at least 14 days prior to their visit. Children under 12 are not permitted to enter an aged care facility.

As such I am writing formally to you to advise that Woolgoolga & District Retirement Village Ltd are making it a mandatory condition of entry to our aged care centre, that all visitors and contractors will be required to prove their covid vaccination status and or medical exemption in the authorised form to us to enable you to enter the centre and visit a resident from 11 October 2021 onwards.  Children under 12 will not be permitted to enter the facility and anyone who does not have 14 days clearance from their second dose of the covid vaccination will not be permitted to enter until the 14 days have expired. All visitors will be subject to Covid screening and mandatory QR code check-in and registration.  They will also be required to observe infection control guidelines.

Please note we will maintain a register of people's covid vaccination status in accordance with relevant privacy laws.

Our visiting forms and declarations have been updated in this regard and so too have our screening processes for visitations and entry to the facility. 

It is critical visitors continue to check in to the aged care centre using QR codes. If you are unable to check in using a mobile phone, you can check in using the COVID-19 check-in card. To obtain a Covid-19 check-in card you can apply for one through the Service NSW website located at https://www.service.nsw.gov.au/transaction/create-covid-19-check-card.

If you have any questions or would like to talk about these arrangements, please contact me on 02 6654 0022 or email me on admin@woolgoolgaretirement.org.au. Thank you for your ongoing understanding about all the precautions being taken by us to keep your loved ones safe

If you are unvaccinated and wish to visit, we can facilitate your visit via technology, please contact either Madison or Laura between 10.00am and 3.00pm on 02 6654 0022.  

If you wish to visit in person and are fully vaccinated and are 12 or over visits can be arranged through pre-booked appointments only by contacting our Connections Facilitators: Madison or Laura on 02 6654 0022 between the hours of 10.00am and 3.00pm daily.

Care and compassionate visits will be organised if clinically indicated, and if this is the case Samantha Woodward our Director of Nursing will contact relevant nominated people to make the necessary arrangements.

Residents will able to leave the village and visit with family/friends and attend medical and other appointments in accordance with NSW Government Public Health Orders and our risk based screening.

There are close and casual contact locations in Greater Sydney and also in regional NSW areas. To view locations please see Latest COVID-19 case locations and alerts in NSW at:  https://www.health.nsw.gov.au/Infectious/covid-19/Pages/case-locations-a...

There are active cases in New Zealand with contact tracing locations of interest which can be found at:  https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-nov...

Victoria, Queensland and the Australian Capital Territory are considered affected areas and there are close and casual contact places of high concern which can be found at: https://www.health.nsw.gov.au/Infectious/covid-19/Documents/interstate-c...

We will update this website to advise changes to this policy when they occur.

We thank you for your ongoing understanding and patience, and please rest assured knowing that we continue to do everything we can to ensure your loved one's comfort, care and safety during this difficult time.

Sasha Andrews
Chief Executive Officer