Welcome to the Woolgoolga and District Retirement Village website.

The vision of Woolgoolga and District Retirement Village is that we provide high quality, adaptive, relevant and flexible housing, services and activities for our clients to support and guide them through the ageing process

The Village provides:

• Independent Living accommodation in a range of villa style homes and units;
• Ageing in Place services in the Aged Care Centre; and,
• Respite services in the Aged Care Centre.

Our aim is to provide high quality, flexible, adaptive housing and aged care service to our clients. Our services are designed to promote our clients dignity, health, happiness and participation in the community regardless of race, culture or religion.

Please browse through our website to gain a better understanding of the Village, its purpose and the services we offer.

WDRV'S COVID-19 VISITING POLICY

THE VILLAGE IS CURRENTLY AT GREEN VISITING STATUS DUE TO THE LOW LEVELS OF COMMUNITY TRANSMISSION IN OUR AREA.

The happiness, safety, health and wellbeing of our Residents is an absolute priority for Woolgoolga & District Retirement Village Ltd. We know the that being able to have a visit with loved ones is a compassionate action, essential to support the emotional, social, and mental wellbeing of our residents.

Our visiting protocols have been developed in line with Industry Code of Vising in Aged Care Homes (https://www.cota.org.au/policy/aged-care-reform/agedcarevisitors/) in support of residents being able to continue to receive visitors and balance the risk and safety obligations of preventing and managing an outbreak or exposure with the risk of social isolation and harm caused by excluding visitors.

As mentioned above, the village is currently at Green visting status.  Under this status residents are permitted to have three visitors aged 12 years and over, plus two children aged under 12 years per visit attend the village.  All visits must be pre-booked and visitors will be subject to covid screening.  Visitors must wear required PPE, visit in the designated visiting areas only social distance and maintin good infection control when on-site.

• It is preferred that visitors aged 12 years and over must have received at least a second dose of a COVID vaccination at least 14 days prior to their visit.
• Visitors are strongly encouraged to get booster vaccines as soon as they are eligible for one.
• Visitors must undertake and produce a negative Rapid Antigen Testing (RAT) prior to each visit.
• Up to 2 children under 12 years are permitted to visit provided they are accompanied by a person fully vaccinated against COVID-19.
• Visitors are strongly encouraged to receive the seasonal flu vaccine as soon as it is available.
• All visitors must wear a surgical mask over their nose and mouth while visiting indoors at all times.
• All visitors must socially distance whilst onsite and must stay 1.5 meters away from any other individual.
• Wherever possible, the visit should be in an outdoor area, patio or balcony or in the resident’s individual room. Visits will not be permitted in any inside communal areas, unless special arrangements have been negotiated.
• People who are providing a service to the resident (including a health or other professional service) are not counted as a visitor, nor are partners in care.

Visitors must not enter a RACF at all if they:

• Have COVID-19 symptoms
• Have been exposed to COVID-19 unless they have completed their self-isolation and testing requirements and it has been at least 7 days since thier positive covid-19 test. People who have had high risk exposures, are household contacts of someone with Covid-19 or a close contact should not enter high risk settings for at least 7 days since their exposure to a COVID-positive person.
• Are waiting for a COVID-19 test result.

Essential Care visits: Access by Essential Visitors (partners in care - nominated visitor or end of life visits) will be facilitated on a regular basis. Visiting hours for Essential Visitors will be available for those that work full time and include weekends. The length of time an Essential Visitor can visit will not be restricted.   Requirements in the Public Health (COVID-19 Care Services) Order 2022 on visiting residents who are at end of life will be observed.

Residents outings: Are permitted in homes not experiencing an outbreak or exposure. We encourage all residents and families to follow all the usual precautions and meet in lower risk areas (such as outdoor venues) wherever possible. Residents who go out and return on same day will undertake RAT on days 2, 4 and 7 without isolating. If they do not return on same day, then they need isolate till a negative RAT and then repeat RAT on days 3, 5 and 7 without further isolation. If they develop any signs or symptoms of COVID-19, we will need them to isolate where possible and undertake a PCR test.                                      

Technology Visits:  Can be facilitated via video conference or phone with residents.

Booking Visits:  To book a visit or outing please contact the Concierge on duty on 02 6654 0022 between the hours of 10.00am to 3.00pm daily.

Please also note that from time to time we may need to change the status of visiting at the village in line with risk assessments and outbreak status, in these instances we will update this website and write to all residents and their nominated persons responsible.